Terms of service

Last updated: 9 November 2026

Welcome to VELOs Dept. These Terms of Service govern your access to and use of our website, online store, products and services.

By visiting our website or making a purchase, you agree to be bound by these Terms. Please read them carefully before placing an order.

1. GENERAL INFORMATION

This website is operated by VELOs Dept. Throughout the website, the terms "we", "us" and "our" refer to VELOs Dept.

We reserve the right to update, modify or replace any part of these Terms of Service at any time. Any changes will take effect once published on our website.

2. PRODUCTS & PRODUCT INFORMATION

We make every effort to display our products, colours, descriptions and details as accurately as possible.

However:

Actual product colours may vary slightly depending on screen settings and device displays.
Product measurements and sizing may have minor variations.
Product availability is subject to change without prior notice.
We reserve the right to discontinue or modify products at any time.

Please review product descriptions and size guides carefully before placing an order.

3. ORDERS & PAYMENTS

By placing an order with VELOs Dept, you confirm that:

All information provided during checkout is accurate and complete.
You are authorised to use the selected payment method.
You agree to pay the total amount displayed at checkout, including applicable shipping fees and taxes.

We reserve the right to refuse, cancel or limit orders in cases of suspected fraudulent activity, incorrect pricing or stock availability issues.

An order confirmation does not guarantee acceptance if an issue requiring cancellation arises.

4. PRICING & PROMOTIONS

All product prices are displayed in the currency indicated on our website.

Prices, promotions and discounts may change without prior notice.

Promotional codes and discounts:

Must be used according to their stated terms.
Cannot be exchanged for cash.
May not be combined with other promotions unless stated otherwise.

5. SHIPPING & DELIVERY

We aim to process and dispatch orders within the estimated timeframe stated on our website.

Please note:

Delivery times are estimates and may vary depending on courier services and location.
VELOs Dept. is not responsible for delays caused by courier disruptions, weather conditions, customs procedures or other circumstances beyond our reasonable control.
Customers are responsible for providing accurate shipping information.
Additional delivery charges caused by incorrect addresses or failed delivery attempts may be the customer's responsibility.

Once an order has been handed over to the courier, tracking information will be provided where available.

6. CANCELLATIONS & ORDER MODIFICATIONS

Customers may request cancellation or removal of items from your order for 15 minutes after the order is placed.

Once an order has been processed, packed or shipped, cancellation requests or modifications may no longer be accepted.

For approved cancellations, refunds will be issued through the original payment method where possible.

Please contact us as soon as possible if you need assistance with an order.

7. RETURNS, REFUNDS & EXCHANGES

We encourage customers to review our separate Return & Refund Policy before purchasing.

Generally:

Change-of-mind returns are not accepted unless otherwise stated.
Incorrect size selection or personal preference does not automatically qualify for a refund or exchange.
Defective, damaged or incorrect items should be reported to us with supporting photos or videos.
Approved refunds or exchanges will be handled according to our Return & Refund Policy and applicable Malaysian consumer protection laws.

Nothing in these Terms limits any consumer rights that cannot legally be excluded.

8. INTELLECTUAL PROPERTY

All content on this website, including but not limited to:

Brand names and logos
Product designs and graphics
Photographs and videos
Website layouts and written content

are owned by or licensed to VELOs Dept unless otherwise stated.

You may not reproduce, distribute, modify or use our content for commercial purposes without prior written permission.

9. PROHIBITED USE

You agree not to use our website:

For any unlawful or fraudulent purpose.
To violate applicable laws or regulations.
To infringe upon our intellectual property rights.
To interfere with the website's security or functionality.
To submit false, misleading or unauthorised information.

We reserve the right to restrict access or refuse service where reasonably necessary.

10. THIRD-PARTY SERVICES

Our website may contain links to or integrations with third-party services, including payment providers, shipping companies and social media platforms.

We are not responsible for the content, policies or services provided by independent third parties. Your use of these services may be subject to their own terms and conditions.

11. LIMITATION OF LIABILITY

To the extent permitted by applicable law, VELOs Dept shall not be liable for indirect or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including rights under Malaysian consumer protection legislation.

12. PRIVACY

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that information may be collected and processed as necessary to fulfil orders, provide customer support and operate our online store.

Please refer to our Privacy Policy for further details.